PERSONAL INFORMATION WE COLLECT

When you visit the Site, we may automatically collect certain information about your device, including:

Web browser
IP address
Time zone
Cookies installed on your device

Additionally, as you browse the Site, we collect information about:

Individual web pages viewed
Services/products viewed
Referring websites or search terms
Interaction with the Site

We refer to this automatically-collected information as “Browsing Information.”

Technologies Used

We collect Browsing Information using:

Cookies

Data files placed on your device, often including an anonymous unique identifier.

More info: http://www.allaboutcookies.org

Log Files

Track actions on the Site and collect:

IP address
Browser type
ISP
Referring/exit pages
Date/time stamps

Web Beacons / Tags / Pixels

Electronic tracking technologies used to record browsing behaviour.

PURCHASE / BOOKING INFORMATION

When you make or attempt to make a booking or purchase through the Site, we collect:

Name
Billing address
Collection & delivery address
Payment information
Email address
Phone number

We refer to this as “Purchase Information.”

When we refer to “Your Personal Information” we mean both Browsing Information and Purchase Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use Purchase Information to:

Process bookings / orders
Process payments
Arrange removals / logistics
Provide invoices / confirmations
Communicate with you
Screen for fraud / risk
Provide service updates

Where permitted, we may also send marketing communications in line with your preferences.

Legal Bases for Processing (UK GDPR)

We process data under:

Contractual necessity
Legal obligations
Legitimate interests
Consent (marketing / cookies)

BROWSING INFORMATION USE

We use Browsing Information to:

Detect fraud / risk
Improve website performance
Generate analytics
Measure marketing effectiveness

SHARING YOUR PERSONAL INFORMATION

We may share data with trusted third parties, including:

Payment processors
Removal subcontractors
IT / hosting providers
Analytics providers

Example:

We use Google Analytics to understand website usage.
Google Privacy Policy: https://www.google.com/intl/en/policies/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout

We may also disclose data where required to:

Comply with law
Respond to court orders
Protect legal rights

BEHAVIOURAL ADVERTISING

We may use your data to provide targeted advertising.

Opt-out links:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via: http://optout.aboutads.info

DO NOT TRACK

We currently do not alter data collection practices in response to “Do Not Track” signals.

YOUR DATA PROTECTION RIGHTS

Under UK GDPR / EU GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“Right to be Forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent

To exercise rights, contact:

📧 office@whiteglovesurrey.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk

INTERNATIONAL DATA TRANSFERS

Your data may be transferred outside the UK/EEA (e.g., cloud providers, analytics).

Where this occurs, we ensure safeguards such as:

Adequacy regulations
Standard Contractual Clauses
Secure processors

DATA RETENTION

We retain Purchase Information for:

Accounting / tax compliance
Legal claims
Operational records

Unless you request deletion where legally permissible.

COOKIES

We use cookies for:

Site functionality
Analytics
Marketing

You can control cookies via browser settings.

(Separate Cookies Policy recommended for full compliance.)

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

Latest version will always be published on this page.

MINORS

This Site is not intended for individuals under 18.
We do not knowingly collect data from minors.

CONTACT US

For privacy questions, requests, or complaints:

White Glove Surrey Ltd.
Old Farm Court
9 Farm Road
Esher
Surrey
KT10 8AU
United Kingdom

📞 01372 613 010
📱 07961 656 864
📧 office@whiteglovesurrey.co.uk

PRIVACY POLICY

Company Information